Acceso usuarios
Dexter Whitfield
This article looks at the fundamental changes that have occurred in recent years in the area of public services in the United Kingdom, with a focus on those provided by local government. The various forms of privatisation and commercialisation that have been applied are described. In the second part the in many cases catastrophic impacts on users and workers, for democratic accountability and service quality are detailed. The article closes with a discussion of responses and alternatives.
