Facilitadores de los procesos de compartir conocimiento y su influencia sobre la innovación

• Autores: Carmen Camelo Ordaz, Joaquín García Cruz, Elena Sousa Ginel
• Localización: Cuadernos de economía y dirección de la empresa, ISSN 1138-5758, Nº 42, 2010, págs. 113-150
• Idioma: español
• DOI: 10.1016/s1138-5758(10)70005-0
• Títulos paralelos:
  • Knowledge sharing enablers and its influence on innovation
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 13 Citas
• Resumen
  • español

    Este trabajo persigue un doble objetivo. Por un lado, identificar facilitadores del proceso de compartir conocimiento, y por otro, analizar el efecto de dicho proceso sobre el desempeño innovador. Con respecto al primer objetivo, se han considerado dos grupos de facilitadores: factores motivacionales, como el compromiso afectivo y las prácticas de recursos humanos de alta implicación; y factores de oportunidad, como la comunicación informal, equipos de trabajo y tecnologías de la información y comunicación. Las hipótesis se han contrastado en una muestra de 87 empresas innovadoras españolas. Los resultados evidencian que los factores motivacionales influyen positivamente sobre el grado en que se comparte conocimiento, desempeñando el compromiso afectivo un efecto mediador parcial entre las prácticas de alta implicación y compartir conocimiento. Respecto a los factores de oportunidad, sólo los que permiten una interacción cara a cara, como la comunicación informal y los equipos, constituyen mecanismos efectivos para favorecer los procesos de compartir conocimiento. Finalmente, compartir conocimiento dentro de la organización afecta positivamente al desempeño innovador de las empresas.

  • English

    This paper pursues two aims. Firstly, to indentify knowledge sharing enablers, and secondly, to analyze the effect of knowledge sharing processes on innovation performance. Regarding the first aim, two groups of factors have been considered: motivational factors, such as affective commitment and high involvement human resource management practices; and factors that create the opportunity to share knowledge, including informal communication, structured teamwork and information and communication technologies. Hypotheses have been tested on a sample of 87 Spanish innovative firms. Results show that both motivational factors positively influence the extent to which knowledge is shared, playing affective commitment a partial mediator role between high involvement practices and knowledge sharing. Regarding opportunity factors, only those that allow face to face interactions, such as informal communication and teamwork, represents effective mechanisms to encourage knowledge sharing processes. Finally, knowledge sharing within the organization positively affects innovation performance.

• Referencias bibliográficas
  • Adamides, E. y Karacapilidxis, N. (2006), «Information technology support for the knowledge and social processes of innovation management»,...
  • Afifi, A. A. y Clarke, V. (1990), Computed and aided multivariate analysis, Nueva York, Van Nostrand Reinhold.
  • Agarwala, T. (2003), «Innovative human resource practices and organizational commitment: an empirical investigation», International Journal...
  • Alavi, M. y Leidner, D. (2001), «Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues»,...
  • Alegre, J.; Lapiedra, R. y Chiva, R. (2006), «A Measurement Scale for Product Innovation Performance», European Journal of Innovation Management,...
  • Alvesson, M (2000), «Social identity in knowledge-intensive companies», Journal of Management Studies, vol. 37, núm. 8 págs. 1101-1123.
  • Ancona, D. y Caldwell, D. (1992), «Bridging the boundary: external activity and performance in organizational teams», Administrative Science...
  • Aragón-Sánchez, A. y Sánchez-Marín, G. (2005), «Strategic Orientation, Management Characteristics, and Performance: A Study of Spanish SMEs»,...
  • Ardichvili, A. (2008), «Learning and knowledge sharing in virtual communities of practice: motivators, barriers, and enablers», Advances in...
  • Arthur, J. B. (1992), «Effects of Human Resource Systems on Manufacturing Performance and Turnover», Academy of Management Journal, vol. 37,...
  • Avlonitis, G. J.; Papastathopoulou, P. G. y Gounaris, S.P. (2001), «An empiricallybased typology of product innovativeness for new financial...
  • Bantel, K. A. y Jackson, S. E. (1989), «Top management and innovations in banking: does the composition of the top management team make a...
  • Baron, R. y Kenny, D. (1986), «The moderator - mediator variable distinction in social psychological research: Conceptual, strategic and statistical...
  • Bélanger, F. y Allport, C. (2008), «Collaborative technologies in knowledge tele-work: an exploratory study», Information System Journal,...
  • Belsley, D. A.; Kuh, E. y Welsch, R. E. (1980), Regression diagnostics, Nueva York, John Wiley & Sons.
  • Bock, G.; Zmud, R.; Kim, Y. y Lee, J. (2005), «Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators,...
  • Boland, R. J. J. y Tenkasi, R. V. (1995), «Perspective making and perspective taking in communities of knowing», Organization Science, vol....
  • Bolisani, E. y Scarso, E. (1999), «Information technology management: A knowledge based perspective», Technovation, vol. 19, págs. 209-217.
  • Booz, E.; Allen, J. y Hamilton, C. (1982), New Product Management for the 1980's, Nueva York, Booz Allen Hamilton.
  • Brachos, D.; Kostopulos, K.; Sodersquist, K. E. y Prastacos, G. (2007), «Knowledge Effectiveness, Social Context and Innovation», Journal...
  • Brown, S. y Eisenhardt, K. (1995), «Product development: past research, present findings and futures directions», Academy of Management Review,...
  • Cabrera, E. F. y Cabrera, A. (2005), «Fostering Knowledge Sharing Through People Management Practices», International Journal of Human Resource...
  • Cabrera, A.; Collins, W. C. y Salgado, J. F. (2006), «Determinants of Individual Engagement in Knowledge Sharing», International Journal of...
  • Camelo-Ordaz, C.; García-Cruz, J.; Sousa-Ginel, E. y Valle-Cabrera, R. (2008), «La influencia de los recursos humanos sobre la creación de...
  • Camelo-Ordaz, C.; Pérez-Luño, A. y Sousa-Ginel, E. (2009), «The impact of market and entrepreneurial orientation on innovativeness: an empirical...
  • Camerman, J.; Cropanzanso, R. y Vandenberghe, C. (2007), «The Benefits of Justice for Temporary Workers», Group & Organization Management,...
  • Chang, T. J.; Yeh; S. P. y Yeh, I. J. (2007), «The Effects of Joint Rewards System in New Product Development», International Journal of Manpower,...
  • Cho, N.; Li, G. y Su, Ch. (2007), «An empirical study on the effect of individual factors on knowledge sharing by knowledge type», Journal...
  • Chuang, L. M. (2005), «An empirical study of the construction of measuring model for organizational innovation in Taiwanese high-tech enterprises»,...
  • Coff, R. y Rousseau, D. J. V. I. (2000), «Sustainable Competitive Advantage From Relational Wealth», en C. R. Leana y D. M. Rousseau (eds.),...
  • Cohen, W. M. y Levinthal, D. A. (1990), «Absorptive Capacity: A New Perspective on Learning and Innovation», Administrative Science Quarterly,...
  • Cohen, W. M. y Mowery, D. C. (1984), «Firm heterogeneity and R&D: An agenda for research», en B. Bozeman y A. Link (eds.), Strategic management...
  • Collins, C. J. y Smith, K. G. (2006), «Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology...
  • Connolly, T.; Thorn, B. K. y Heminger, A. (1992), «Discretionary Databases as Social Dilemmas», en W. B. G. Liebrand, D. M. Messick y H. A....
  • Coyle-Shapiro, J. y Kessler, I. (2000), «Consequences of the Psychological Contract for the Employment Relationship: A Large-Scale Survey»,...
  • Crossan, M. M.; Lane, H. W. y White, R. E. (1999), «An organizational learning framework: from intuition to institution», Academy of Management...
  • Cummings, J. N. (2004), «Work groups, structural diversity, and knowledge sharing in a global organization», Management Science, vol. 50,...
  • Cummings, J. y Teng, B. S. (2006), «The keys to successful knowledge-sharing», Journal of General Management, vol. 31, núm. 4, págs. 1-18.
  • Cycyota, C. S. y Harrison, D. A. (2002), «Enhancing Survey Response Rates at the Executive Level», Journal of Management, vol. 28, núm. 2,...
  • Damanpour, F. (1991), «Organizational Innovation: A meta-analysis of effects of determinants and moderators», Academy of Management Journal,...
  • Darroch, J. (2003), «Developing a measure of knowledge management behaviors and practices», Journal of Knowledge Management, vol. 7, núm....
  • Davenport, T. H. y Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Boston, MA., Harvard Business School Press.
  • Deery, S.; Walsh, J. e Iverson, R. (2006), «Toward a better understanding of psycho contract breach: a study of customer service employees»,...
  • Delgado Verde, M. (2008), «Dinámicas de aprendizaje organizativo en empresas de alta tecnología. Un estudio comparado en España y Estados...
  • Diaz, N.L.; Aguiar, I. y De Saá, P. (2003), «El conocimiento tecnológico fuente de la capacidad innovadora de las empresas industriales españolas»,...
  • Eisenberger, R.; Huntington, R.; Hutchison, S. y Sowa, D. (1986), «Perceived Organizational Support», Journal of Applied Psychology, vol....
  • Fiorito, J.; Bozeman, D. y Youndt, A. (1997), «Organizational Commitment: Human Resource Policies and Organizational Characteristics», Working...
  • Foss, N. (2009), «Alternative research strategies in the knowledge movement: From ma bias to micro-foundations and multi-level explanation»,...
  • García Muiña, F. E. y Navas López, J. E. (2007), «Las capacidades tecnológicas y los resultados empresariales. Un estudio empírico en el sector...
  • García Muiña, F. E.; Pelechano Barahona, E. y Navas López, J.E. (2008), «La complejidad del conocimiento y el sostenimiento de las ventajas...
  • Guzzo, R. A. y Noonan, K. A. (1994), «Human Resource Practices as Communications and the Psychological Contract», Human Resource Management,...
  • Hislop, D. (2003), «Linking Human Resource Management and Knowledge Management via Commitment. A Review and Research Agenda», Employee Relations,...
  • Hsu, I. (2006), «Enhancing employee tendencies to share knowledge-Case studies on nine companies in Taiwan», International Journal of Information...
  • Hsu, I. (2008), «Knowledge sharing practices as a facilitating factor for improving organizational performance though human capital: a preliminary...
  • Hsu, I. y Wang, Y. (2008), «A Model of Intraorganizational Knowledge Sharing: Development and Initial Test», Journal of Global Information...
  • Huang, Q.; Davison, R. y Gu, J. (2008), «Impact of personal and cultural factors on knowledge sharing in China», Asia Pacific Journal Management,...
  • Husted, K. y Michailova, S. (2002), «Knowledge sharing in Russian companies with western participation», Management International, vol. 6,...
  • Ipe, M. (2003), «Knowledge Sharing in Organizations: A Conceptual Framework», Human Resource Development Review, vol. 2, núm. 4, págs. 337-359.
  • Johnson, J. W. (2000), «A heuristic model for estimating the relative weight of predictor variables in multiple regression», Multivariate...
  • Johnson, J. W. y LeBreton, J. M. (2004), «History and use of relative importance in in Organizational Reserch», Organizational Research Methods,...
  • Kankanhalli, A.; Tan, B. y Wei, K. (2005), «Contributing knowledge to electronic knowledge repositories: an empirical investigation», MIS...
  • Kim, S. y Lee, H. (2006), «The impact of organizational context and information technology on employee knowledge-sharing capabilities», Public...
  • Kim, W. y Mauborgne, R. (1998), «Procedural Justice, Strategic Decision Making and the Knowledge Economy», Strategic Management Journal, vol....
  • Koberg, C. S.; Detienne, D. R. y Heppard, K. A. (2003), «An empirical test of environmental, organizational, and process factor affecting...
  • Kogut, B. y Zander, U. (1992), «Knowledge of the Firm, Combinative Capabilities and the Replication of Technology», Organization Science,...
  • Konrad, A. y Linnehan, F. (1995), «Formalized HRM Structures: Coordinating Equal Employment Opportunity or Concealing Organizational Practices?»,...
  • Lee, D. y Ahn, J. (2007), «Reward system for intra-organizational knowledge sharing», European Journal of Operational Research, vol. 180,...
  • Lee, H. y Choi, B. (2003), «Knowledge management enablers, processes, and organizational performance; an integrative view and empirical examination»,...
  • Lepak, D. P. y Snell, S. A. (2002), «Examining the human resource architecture: the relationships among human capital, employment, and human...
  • Lin, H. (2007), «Knowledge sharing and firm innovation capability: an empirical study», International Journal of Manpower, vol. 28, núm. 3/4,...
  • Lin, H. y Lee, G. G. (2006), «Effects of socio-technical factors on organizational intention to encourage knowledge sharing», Management Decisions,...
  • Lin, H.; Lee, H. y Wang, D. (2009), «Evaluation of factors influencing knowledge sharing based on a fuzzy AHP approach», Journal of Information...
  • Loi, R., Hang-Yue, N. y Foley, Sh. (2006), «Linking employees' justice perceptions to organizational commitment and intention to leave:...
  • Lopez-Cabrales, A.; Perez-Luño, A. y Valle Cabrera, R. (2009), «Knowledge as a Mediator between HRM Practices and Innovation Activity», Human...
  • Lovelace, K.; Shapiro, D. y Weingart, L. (2001), «Maximizing cross-functional new product teams' innovativeness and constraint adherence:...
  • Lundvall, B. y Nielsen, P. (2007), «Knowledge management and innovation performance», International Journal of Manpower, vol. núm. 3/4, págs....
  • MacNeil, Ch. (2003), «Line managers: facilitators of knowledge sharing in teams», Employee Relations, vol. 25, núm. 3, págs. 294-307.
  • Martín Gutiérrez, S. S.; Gutiérrez Cillán, J. y Camarero Izquierdo, M. C. (2005), «Oportunismo y confianza en las relaciones empresa-consumidor»,...
  • Meyer, J. y Allen, N. (1991), «A three-component conceptualization of organizational commitment», Human Resource Management Review, núm. 1,...
  • Meyer, J. y Allen, N. (1997), Commitment in the Workplace: Theory Research and Application, Londres, Sage
  • Molina, L. y Llorens-Montes, F. C. (2006), «Autonomy and teamwork effect on knowledge transfer: knowledge transferability and moderator variable»,...
  • Nahapiet, J. y Ghoshal, S. (1998), «Social Capital, Intellectual Capital and the Organizational Advantage», Academy of Management Review,...
  • Nahm, A.; Vonderembse, M. y Koufteros, X. (2003), «The impact of organizational structure on time-based manufacturing and plant performance»,...
  • Nishimoto, K. y Matsuda, K. (2007), «Informal communication support media for encouraging knowledge-sharing and creation in a community»,...
  • Nonaka, I. y Takeuchi, H. (1995), The Knowledge-Creating Company, Nueva York,. Oxford University Press.
  • Nord, W. y Tucker, S. (1987), Implementing Routine and Radical Innovations, Lexington, MA., Lexington Books.
  • OECD/Eurostat (1997), Oslo Manual. Proposed Guidelines for Collecting and Interpreting Technological Innovation Data, París, Head of Publications...
  • Osterloh, M. y Frey, B. S. (2000), «Motivation, knowledge transfer, and organizational forms», Organization Science, vol. 11, núm. 5, págs....
  • Pan, S. L. y Scarbrough, H. (1999), «Knowledge management in practice: an exploratory case study», Technology Analysis Strategic Management,...
  • Paré, G. y Tremblai, M. (2007), «The influence of high involvement human resource practices, procedural justice, organizational commitment,...
  • Pérez, S.; Montes, J. M. y Vázquez, C. J. (2005), «Organizational learning as determining factor in business performance», The Learning Organization,...
  • Podsakoff, P. y Organ, D. W. (1986), «Self-Reports in Organization Research: Problems and Prospects», Journal of Management, vol. 12, págs....
  • Polanyi, M (1966), «The logic of tacit inference», Philosophy, vol. 41, págs. 1-18.
  • Roberts, J. (2000), «From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer»,...
  • Robertson, M. y O'Malley-Hammersley, G. (2000), «Knowledge management practices within a knowledge-intensive firm: the significance of...
  • Robison, S. y Morrison, E. (1995), «Psychological contracts and the OCB: the effect of unfulfilled obligations on civic virtue», Journal of...
  • Ruppel, C. y Harrington, S. (2000), «The relationship of communication, ethical work climate, and trust to commitment and innovation», Journal...
  • Sáenz, J.; Aramburu, N. y Rivera, O. (2009), «Knowledge sharing and innovation performance: a comparison between high tech and low tech companies»,...
  • Santoro, M. D. y Bierly, P. E. (2006), «Facilitators of knowledge transfer in University-Industry Collaborations: a Knowledge-based perspective»,...
  • Scott, S. y Bruce, R. (1994), «Determinant of innovative behavior: a path model of individual innovation in the workplace», Academy of Management...
  • Seidler-de Alwis, R. y Hartmann, E. (2008), «The use of tacit knowledge within innovative companies: knowledge management in innovative enterprises»,...
  • Siemsen, E.; Roth, A. V. y Balasubramanian, S. (2008), «How motivation, opportunity, and ability drive knowledge sharing: The constraining-factor...
  • Simonin, B. L. (2004), «An Empirical Investigation of the Process of Knowledge Transfer in International Strategic Alliances», Journal of...
  • Snow, C. C. y Hrebiniak, L. G. (1980), «Strategy, distinctive competence, and organizational performance', Administrative Science Quarterly,...
  • Sondergaard, H. A. y Harmsen, H. (2007), «Using market information in product development», The Journal of Consumer Marketing. vol. 24, núm....
  • Song, M.; Van der Bij, H. y Weggeman, M. (2006), «Factors for improving the level of knowledge generation in new product development», R&D...
  • Stock, G. N.; Greis, N. P. y Fischer, W. A. (2001), «Absorptive capacity and new product development», The Journal of High Technology Management...
  • Storey, J. y Quintas, P. (2001), Knowledge Management and Human Resource management: A critical test, Londres, Thomson Learning.
  • Swan, J.; Newell, S.; Scarbrough, H. y Hislop, D. (1999), «Knowledge management and innovation: networks and networking», Journal of Knowledge...
  • Swan, J.; Bresnen, M.; Newell, S. y Maxine, R. (2007), «The object of knowledge: the role of objects in biomedical innovation», Human Relations,...
  • Takeuchi, H. (2001), «Towards a universal management of the concept of knowledge», en I. Nonaka y D. Teece (eds.), Managing industrial knowledge:...
  • Tang, J. (2008), «The Effects of Firm Size on Knowledge Management in Electrical and Electronic Manufacturing Firms», International Journal...
  • Thompson, M. y Heron, M. (2005), «The difference a manager can make: organizational justice and knowledge worker commitment», International...
  • Thompson, M. y Heron, M. (2006), «Relational quality and innovative performance in r&d based science and technology firms», Human Resource...
  • Tsai, W. (2001), «Knowledge transfer in intraorganizational networks: effects of network position and absorptive capacity on business unit...
  • Tsui, A. S.; Pearce, J. L.; Porter, L. W. y Tripoli, A. M. (1997), «Alternative Approaches to the Employee - Organization Relationship: Does...
  • Van den Hooff, B. y Ridder, J. A. (2004), «Knowledge Sharing in Context: The Influence of Organizational Commitment, Communication Climate...
  • Van den Hooff, B. y Van Weenen, F. D. L. (2004), «Committed to Share: Commitment and CMC Use as Antecedents of Knowledge Sharing», Knowledge...
  • Van der Bij, H.; Song, M. y Weggeman M. (2003), «An Empirical Investigation into the Antecedents of Knowledge Dissemination at the Strategic...
  • Vithessonthi, C. (2008), «Social interaction and knowledge sharing behaviors in multinational corporations», The Business Review, Cambridge,...
  • Walsh, A. (1990), Statistics for the Social Sciences, Nueva York, Harper & Row.
  • Wasco, M. y Faraj, S. (2005), «Why would I share? Examining social capital and knowledge contribution in electronic networks of practice»,...
  • Wolfe, Ch. y Loraas, T. (2008), «Knowledge sharing: the effects of incentives, environment, and person», Journal of Information Systems, vol....
  • Yeh, Y.; Lai, S. y Ho, C. (2006), «Knowledge management enablers: a case study», Industrial Management & Data System, vol. 106, núm. 6,...
  • Zack, M. H. (1999), «Enveloping a knowledge strategy», California Management Review, vol. 41, págs. 125-145.
  • Zárraga Oberty, C. y Bonache Pérez, J. (2005), «Equipos de trabajo para la gestión del conocimiento: la importancia de un clima adecuado»,...