La sensibilidad del vendedor a la reclamación del cliente y su efecto sobre los comportamientos postqueja

• Autores: Francisco José Sarabia Sánchez , María Concepción Parra Meroño
• Localización: Cuadernos de economía y dirección de la empresa, ISSN 1138-5758, Nº 41, 2009, págs. 123-150
• Idioma: español
• DOI: 10.1016/s1138-5758(09)70050-7
• Títulos paralelos:
  • Seller responsiveness to the customer complaining and its effect on postcomplain behaviors
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 1 Cita
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