Los "big five" y el efecto moderador de la resistencia en el agotamiento emocional

• Antonio León García Izquierdo ^[1] ; Pedro J. Ramos Villagrasa ; Mariano García Izquierdo
  1. [1] Universidad de Oviedo

     Universidad de Oviedo

     Oviedo, España

     
• Localización: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, ISSN 1576-5962, Vol. 25, Nº 2, 2009, págs. 135-147
• Idioma: español
• DOI: 10.4321/s1576-59622009000200004
• Títulos paralelos:
  • "Big five" factors and resilency moderator effect on emotional exhaustion
• Enlaces
  • Texto completo  1    2 (pdf) 
• Dialnet Métricas: 13 Citas
• Resumen
  • español

    El objetivo del presente estudio es analizar las relaciones entre los Big Five y la resistencia con el agotamiento emocional en una muestra multiocupacional. La muestra está compuesta por 311 trabajadores de diferentes sectores, aunque predominan los pertenecientes al sector servicios. Se les aplicaron los cuestionarios MBI, BFI y CD-RISC, mediante un diseño transversal. Tal como esperábamos por estudios anteriores hemos encontrado asociaciones significativas entre las variables seleccionadas. Mediante regresión múltiple obtuvimos la capacidad predictiva de los factores de personalidad Neuroticismo, Conciencia y Resistencia. Asimismo, en nuestro estudio hemos encontrado que la resistencia actúa como moderador entre la personalidad y el agotamiento emocional, ya que la resistencia presenta interacción con el factor de personalidad Conciencia. De esta manera, se pone de manifiesto la importancia de los factores de personalidad en la dimensión fundamental del burnout, el agotamiento emocional; así como de la resistencia, una variable poco estudiada que se presenta prometedora en el contexto laboral. La relevancia de tales asociaciones se incrementa al ser escasos los estudios que han abordado esta problemática.

  • English

    The aim of this study is to analyze the relationship between personality (Big Five) and resilience, with emotional exhaustion in a diverse sample. The sample is 311 workers from different sectors, but predominantly within the service sector. We use MBI, BFI and CD-RISC, as instruments in a cross-sectional design study. As expected by previous studies, we have found significant associations between selected variables.. Moreover, we found that resilience acted as a moderator variable between personality and emotional exhaustion, as results has shown a significant interaction between Resilience and Conscientiousness. By multiple regression analysis, we obtained the predictive capability of the personality factor Neuroticism, Resilience, and the product of Conscientiousness and resilience. Consequently, it highlights the importance of personality in the core dimension of burnout, emotional exhaustion. Further, resilience is a promising variable to be considered in organizational and employment studies. This is relevance as few studies have addressed this problem.

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