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Knowledge Management and Information Management, often used synonymously, are concepts that librarians need to engage with in the future (if not already doing so). Librarians have a role within the organisation to demystify the concepts and to promote the benefits. Librarians and information professionals will have to envisage new ways of working, new organisational relationships, new services, and new professional roles, requiring the letting go of some much-loved 'traditional' frameworks. The future will include a blend of centralised services, such as enterprise content management systems and institutional repositories, customer relationship management systems, and enterprise-level federated search engines. The concepts of the library catalogue, authority control, classification and standards will be challenged by the rapidly expanding use of social networking tools, such as blogs and wikis.
