Acceso usuarios
Mario Rusciano
The Author describes a particular kind of rights — defined as «rights to social organization» — which concern the relation betwe-en customers and public services.
In particular, the Author shows that the «rights to social orga-nízation» are based upon internal rules on organization of the pu-blic administration. In order to protect these «rights» it is neces-sary to establish a form of guarantee totally different from that of traditional jurisdictional defense.
In fact, even if legislation and collective bargaining of these last years — especially in the public sector — seem to be «customer oriented», the legal istruments of customers protection are not yet adeguate to the «public services system» level of complexity.
Thus the Author proposes to institute an independent Autho-rity — similar to the Board regulated by the Act 146/1990 — organi-zed on more levels, which could have the power of supervision and regulation over all the «system of the public services».
