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When a parliamentarian is defeated, retires, or otherwise creates a vacancy, what happens to their constituent case files? Are they shredded? Transferred to the next parliamentarian? Returned to the constituent? Stored someplace for an indeterminate period? Who gets to decide where these documents and this information goes? Parliamentarians who may experience partisan control while in their legislatures tend to have greater independence and freedom to manage constituency matters that come through their office. But this freedom can create havoc for constituents and tie up limited resources if their successor must rebuild the file from scratch. Establishing minimum requirements for constituent records management and maintenance can provide a sense of stability, continuity, and institutional memory when there is turnover of elected officials. In this article, the author explains why the current independent business model of constituency offices ought to be replaced by a regulated professional model that better serves the interests of constituents while still protecting a parliamentarian’s independence and ability to innovate or customise service delivery.
