Demandas e recursos de tecnologias de informação e comunicação: evidências de validade de um instrumento

• Carlotto, Mary Sandra ^[1] ; Gonçalves Câmara, Sheila ^[2] ; Severo Vieira, Lia ^[3] ; Welter Wendt, Guilherme ^[4] ; Day, Arla ^[5]
  1. [1] Universidade de Brasília (UnB), Brasília, Brasil
  2. [2] Universidade Federal de Ciências da Saúde de Porto Alegre (UFCSPA), Porto Alegre, Brasil
  3. [3] Universidade do Vale do Rio dos Sinos (UNISINOS), São Leopoldo, Brasil
  4. [4] Universidade Estadual do Oeste do Paraná (UNIOESTE), Francisco Beltrão, Paraná, Brasil
  5. [5] Saint Mary's University (SMU), Nova Scotia, Canada

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• Localización: Revista Portuguesa de Investigação Comportamental e Social: RPICS, ISSN-e 2183-4938, Vol. 10, Nº. 2, 2024 (Ejemplar dedicado a: November; 1–13)
• Idioma: portugués
• DOI: 10.31211/rpics.2024.10.2.345
• Títulos paralelos:
  • Information and communication technology demands and resources: Validity evidence of a measure
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• Resumen
  • English

    Background: The Demands-Resources Model in Information and Communication Technologies (ICT) suggests that technology can act as a facilitating resource or add demands, influencing occupational stress and health. Objective: To adapt and validate the ICT Demands and Resources Scales in the Brazilian context, exploring their psychometric properties. Methods: The study involved 213 Brazilian workers who used ICT in their job tasks, mostly male (64.8%), with an average age of 35.5 and higher education (92.5%). The measure was administered online, and the data were analyzed using Confirmatory Factor Analysis (CFA) and the Omega reliability coefficient. Results: The CFA revealed a structure similar to the original, with eight factors for the Demands Scale and two for the Resources Scale, both with satisfactory Omega coefficients and adequate fit indices. Conclusion: The measure shows adequate psychometric validity for investigating demands and resources in ICT work environments, offering a useful tool for managers seeking to assess and balance these aspects in the workplace, thereby helping prevent occupational stress.

  • português

    Contexto: O modelo Demandas-Recursos em Tecnologias de Informação e Comunicação (TIC) propõe que a tecnologia pode atuar como recurso facilitador ou demanda adicional, influenciando o estresse e saúde ocupacional. Objetivo: Adaptar e validar as Escalas sobre Demandas e Recursos de TIC para o contexto brasileiro, explorando suas propriedades psicométricas. Métodos: Participaram 213 trabalhadores brasileiros que utilizavam TIC no desempenho laboral, a maioria do sexo masculino (64,8%) com média de idade de 35,5 anos e formação superior (92,5%). O instrumento foi administrado online, e os dados foram analisados através de Análise Fatorial Confirmatória (AFC) e coeficiente de fidedignidade Ômega. Resultados: A AFC revelou uma estrutura idêntica à original, com oito fatores para a escala de Demandas e dois para a escala de Recursos, ambos com coeficientes Ômega satisfatórios e índices de ajuste adequados. Conclusão: O instrumento apresenta validade psicométrica adequada para investigar demandas e recursos em ambientes de trabalho com TIC, oferecendo uma ferramenta útil para gestores que busquem avaliar e equilibrar esses aspectos no contexto laboral, prevenindo o estresse ocupacional.

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