Sociotechnical Reasons for the De-evolution of Statistical Process Control
H. W. Kelly, C. G. Drury
págs. 8-22
Overview of Quality Management Practices in Selected Asian Countries
H. A. Quazi, T. H. Chan
págs. 23-49
The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study
R. McAdam, D. Leonard
págs. 50-62
Motivation, Organizational Identification, and Experiences of the Quality Examiner
R. E. Rice, J. K. Lehr
págs. 63-90