Deming and the Vindication of Knowledge in the Philosophy of C. I. Lewis
págs. 7-15
Report Card Issues in Quality Management
págs. 16-25
Toward Service Systems Engineering
págs. 26-42
Facility Quality Measurement as the Engine of Continuous Product and Process Improvement in the AEC/EPC Industry
págs. 43-56
Total Quality Strategies in Industry: The Experience of Two Multinationals in Brazil
págs. 57-79
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