págs. 1-16
What colour are you?: Smartphone addiction traffic lights and user profiles
Sonia San Martín, Nadia Jiménez
págs. 17-35
How the response to service incidents change customer– firm relationships
Pedro Simoes Coelho, Paulo Rita, Ricardo F. Ramos
págs. 36-52
Predicting intention to follow online restaurant community advice: a trust-integrated technology acceptance model
Aya K. Shaker, Rasha H.A. Mostafa, Reham I. Elseidi
págs. 53-70
Can hotel employees arise internal whistleblowing intentions?: leader ethics, workplace virtues and moral courage
Ibrahim M. Mkheimer, Kareem M. Selem, Ali Elsayed Shehata, Kashif Hussain, Marta Pérez Pérez
págs. 71-90
Linking human resources practices to employee engagement in the hospitality industry: the mediating influences of psychological safety, availability and meaningfulness
Md Karim Rabiul, Ahmad Edwin Mohamed, Ataul Karim Patwary, Siti Zaitun Osman
págs. 91-108
On the role of innovation and market structure on trade performance: is Schumpeter right?
Kore Guei
págs. 109-114