Functional lean: a new approach for optimizing internal service function value
William A. Schiemann, James Brewton
págs. 5-14
Buried treasure: unearth millions in your advertising budget, Part II
Marshall Garber
págs. 16-27
Simplified customer profitability evaluation: the equivalence-based method
Olivier de La Villarmois, Yves Levant
págs. 28-34
ABC for calculating mortgage loan servicing expenses
Mehmet C. Kocaküläh, James Bartlett, Marvin Albin
págs. 36-44