The performance prism perspective
Andy Neely, Chris Adams
págs. 7-15
págs. 16-20
The pursuit of excellence in HR management at the U.S. DOT
Nancy A. Mowry, Mary Pat Donelan
págs. 21-28
págs. 29-33
The CAM-I glossary of Activity-Based Management, version 3.0
Paul A. Dierks, Gary Cokins
págs. 34-43
Paul A. Sharman
págs. 44-46