Quality management journal

• 

  Año 2005, Vol. 12, Número 3

  • Seleccionado

    Kano's Theory of Attractive Quality and Packaging

    L. Witell, M. Lofgren

    págs. 7-20

    
  • Seleccionado

    Importance and Implementation of Baldrige Practices for Small Businesses

    P. Stephens

    págs. 21-38

    
  • Seleccionado

    How Are Organizational Measures Really Used?

    R. Rice, J. Lehr

    págs. 39-60