Modelo bidimensional de riesgos del mantenimiento de sistemas integrados de gestión: ERP

• Autores: José L. Salmerón, Cristina López Vargas
• Localización: Investigaciones europeas de dirección y economía de la empresa, ISSN 1135-2523, Vol. 16, Nº 3, 2010, págs. 173-190
• Idioma: español
• DOI: 10.1016/s1135-2523(12)60040-9
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• Dialnet Métricas: 1 Cita
• Resumen

  • La adopción y expansión de las Tecnologías de la Información y la Comunicación en el ámbito empresarial se está produciendo a gran velocidad. De la mano de las más innovadoras TIC y de los sistemas informáticos, surgen y se desarrollan los sistemas ERP. Éstos han sido implantados por empresas de todo el mundo. Tras su implantación, comienza su mantenimiento. Para que el resultado de estos proyectos sea satisfactorio, los riesgos que lo afectan tienen que ser gestionados. Una pobre gestión de estos riesgos, con frecuencia origina fallos en el sistema, lo que hace que las compañías tengan que asumir altas pérdidas. Para gestionar adecuadamente los riesgos, los profesionales deben comenzar identificándolos y clasificándolos. Para apoyar su labor, hemos realizado un estudio formal de los riesgos que afectan al mantenimiento de ERPs. La investigación finaliza con la elaboración de un Modelo de dos dimensiones compuesto por los riesgos identificados en la literatura.

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