Quality management journal

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  Año 1996, Vol. 3, Número 1

  • Seleccionado

    Revisiting Deming's 14 Points in Light of Japanese Business Practices

    págs. 14-30

    
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    Revisiting Deming's 14 Points in Light of Japanese Business Practices: Discussion

    págs. 31-34

    
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    Revisiting to Deming's 14 Point in Light of Japanese Business Practices: Discussion

    págs. 35-39

    
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    Revisiting Deming's 14 Points in Light of Japanese Business Practices: Rejoinder

    págs. 40-42

    
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    How to Achieve ISO 9000 Series Registration: A Model for Small Companies

    págs. 43-55

    
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    Back to the Beginning: What Do Customers Care About in Service Firms?

    págs. 56-72

    
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    An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

    págs. 73-84